Tyson Services Technicians Go Paperless to Save a Lot of Green!

There is a great emphasis these days on the need to "Go Green" and the Hvac industry is under increasing pressure to be friendly to the environment. One of the easiest ways for our business to go green is to reduce your use of paper. Our New Ipad based system was designed from the ground up to be paperless. With our new system you can be a part of the green solution and help Tyson Services save a lot of time & money in the process, in turn saving you The Customer from cost increases due to our overhead expenses. Its a win, win...

4 KEY BENEFITS OF GOING PAPERLESS

1) You Save Money
You, our customers will instantly save money by Tyson Services going paperless. To begin with, our multi part forms are not cheap. Not only do they cost .25 to .45 each but they also require labor to print, envelopes to mail and of course, postage. This total can easily reach $1.50 -$2.00 per service call or $400-$500 per month per technician. But that's just part of the story. By eliminating one trip to the office a day to turn in paperwork, we can easily add over 20 service calls a month per tech. At a average of $75 per stop that can work out to over $1,500 per month in added revenue. With these savings our investment in hardware and software can easily pay for itself in just a few months. While keeping costs to our customer down. That means  Even HAPPIER Customers!

2) You Help the Environment
You by supporting this change will be helping us at Tyson Services in preserving our environment and save a lot of "green". Printers, toner, ink, paper, postage and the labor involved adds up to thousands of dollars per year and normally the costs are passed right on to, Guess Who? That’s Right, YOU the Customer.

     Please consider the following facts about paper:

  • The average office worker wastes 10,000 pieces of paper each year
  • It takes 13 ozs. of water to process a single piece of paper
  • The average tree only produces 16.7 reams of paper
  • This translates to over 178 million trees per year that are no longer part of the eco system
  • Most discarded paper ends up in a landfill

3) Improved Customer Service
With Customer Information only a Click away, our technicians can pull up previous service info and pictures all digitally stored in our computer systems. We can handle company growth and maintain consistent customer service at lower costs. Quick PDF conversion allows us to send documents to clients in seconds. Customers are no longer willing to wait for you to return to the office to fax a copy of a estimate or service invoice. When an customer asks if you can email a report and your answer is "No", then YOU ARE GOING OUT OF BUSINESS BUT JUST DON'T REALIZE IT YET! Our ability to take orders & send copies from the field means better service to your customers. From now on our customers will be sent there Service Invoices before our technicians leave the property with attached photos and recomendations.... Could business get any easier?

4) Increased Productivity
Tyson Services System was designed to save thousands of service documents per year. Our customers will spend less time & frustration wondering what our technicians are telling them because we will have photos attached right to our digital service tickets and can see exactly what the technician saw while diagnosing there problem. Our Customer Service Representatives in our Office can dispatch all customer information right to technicians in the field via our new hand held tablets and the technicians can give the homeowners all information they may need to make a decision on what’s best for their home and family without using a single piece of paper. Technicians in the field can send completed work orders and inspections back to the office in seconds totally eliminating the need to return to the office, savings valuable fuel and maintenance costs. If you fax or scan documents, consider how much time this takes. How often do get a call asking you to resend a fax? Your photos be seen clearly, with our new tablet computer system, customers can sign invoices, proposals, and view photos of work digitally totally eliminating the need for paper copies. With our new system our technicians while at the homeowners property will always have instant access to customers contact data and historical documents, saving us and our customer’s time and money each and every year.

For additional information on the benefits of going paperless, give us a call today at (704) 218-6827.

 

Thank You,

Dale Tyson

President


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